Dear customers, we would like to inform you that due to the current situation concerning the novel corona virus, exit restrictions have been imposed in Austria. For this reason we kindly ask you to send all requests in written form to [email protected]. We ask for your patience in case we are not able to process your requests at the usual speed - due to legal regulations, companies in Austria are currently only able to operate at reduced capacity. However, we would like to assure you that Universal Edition will continue to look after its customers in times like these. Best regards, your Universal Edition team.
Terms and conditions
Terms and conditions
Your trading partner is Universal Edition AG, Forsthausgasse 9, 1200 Vienna, Austria, represented by managing director Stefan Ragg.
Your music is distributed by our partner mds music distribution services GmbH, P.O. Box 3609, 55026 Mainz, Germany.
Our prices are displayed in Euros (EUR) and include the statutory sales tax. The prices are valid worldwide. In Germany, these prices are subject to price maintenance (Ladenpreisbindung).
The presentation of our products in the online shop is a non-binding online catalogue and not a legally binding offer. By clicking the button “Pay now and submit order” you are sending us a legally binding order. We will send you a confirmation that we have received your order immediately after receiving it. This confirmation does not constitute the acceptance of a contract. We will confirm the purchase contract by sending a separate email or by sending you the ordered products within two days.
All products in our catalogue are covered by statutory guarantee regulations.
We will store the text of your purchase contract and will send you the details by email. Our terms and conditions can been seen here. You can see your previous orders in your customer account.
If you make use of your right to cancel your purchase agreement you will carry the costs of returning the ordered goods, if the delivered goods represent those ordered and the price of the returned goods does not exceed 40 Euros, and in the case of a higher price if you have not completed part or full payment. In all other cases, the return of the goods will be free of charge.
Personal information, including your name and address, is communicated only to partners directly involved in the processing and delivery of your order. This includes mds (see above) and our shipping partners (e.g. Deutsche Post).
Personal information relating to the payment of your order will be communicated only to partners involved with the processing of the payment itself. This includes – depending on the payment method chosen – Mpay24 GmbH, card complete Service Bank AG, Sofort AG, PayPal Inc., and the respective credit card providers VISA, Mastercard, American Express, JCB where applicable.
If you create an account or order something from our online shop, you agree that we may send you messages about our services or your activity. Some of these messages are required, service-related messages for customers (such as transactional messages). You can unsubscribe anytime from our marketing-emails by using the unsubscribe-link which is included in every marketing-email.
Universal Edition does not store any payment information on its servers.
Outside the scope of your order as described above, your personal information, including your email address, will never be shared with a third party without your permission.
You can find more information about data protection in our Data Protection Statement.
By ordering music products from Universal Edition, you agree to abide by the legal restrictions on the copying of sheet music. You may not photocopy or scan any copyright material without our prior permission.
Internet: You may not upload to or share a copy of our sheet music on the internet (e.g. via file-sharing websites, P2P networks, “cloud” services such as Google Drive, iCloud, SkyDrive, DropBox etc.) or via Facebook, Twitter, Flickr, Pinterest or any other similar service.
If you have any questions about these terms, please contact [email protected] Our customer service is available from 9am–5pm Monday to Friday.
The place of fulfilment of all transactions is Vienna, Austria.
Our transactions are offered in German and English. In the case of discrepancy, the German version is valid.